June 16, 2002
Hospitality Organizations
Re: Hospitality Resource Group International

Gentlemen:

The Hospitality Resource Group International (Richard Day, President) was employed from September 2001 through June 2002 by the Harlingen Country Club in Harlingen, Texas.

Our Country Club, like many operations in the industry, felt it important to obtain data from our constituency in areas such as services provided, customer satisfaction, demographics information and ultimately, a strategic plan, expecially in light of current financial, social and ever-changing recreational options.

Richard Day and Hospitality Resource Group International provided the facilitation, study guides, summarizations and support of both a very comprehensive membership survey and a long-range strategic plan program.

During the course of our tenure together, Richard Day also provided extensive matieral and facilitated service training programs for Management and staff, provided operational audit materials and offered information on many other facets of our industry.
We are familiar with other companies providing similar services; therefore, without reserve, I recommend the Hospitality Resource Group International.

I may be reached at:
HARLINGEN COUNTRY CLUB
5500 El Camino Real
Harlingen, Texas 78552
956-412-4100 or 956-496-6480
E-mail: KreiderHCC@aol.com

Sincerely,
Terry L. Kreider
General Manager