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Section 1: Introduction:  Increasing Hotel/Resort Revenues
Section 2: Optimizing Hotel/Resort Performance: HRGI Operational Audit and Analysis
Section 3: "The Art of Delivering Superior Customer Service":  HRGI  Staff Training
Section 4: Keeping Rooms Filled: HRGI Hotel/Resort Marketing and Promotion
Section 5:
Additional HRGI Services

 ·  Hotel/Resort Events Planning  
 ·  Promotional Photography
 ·  Technology Systems
Section 6:
Services Provided Directly by the Hospitality Resource Group International
Section 7:
Services Offered Through HRGI Affiliates
   

HOSPITALITY RESOURCE GROUP INTERNATIONAL - HOTEL DIVISION
   

 

Executive Summary

The HRG Hotel Division includes a consortium of over fifty hospitality experts representing all segments of the hotel, meeting, convention, travel and tourism industry. Acclaimed experience as industry leaders and innovators, their achievements have contributed to the profitable success in the top 10% of hospitality organizations globally. Quality hospitality and service excellence quotient analyses from all perspectives examine the infrastructure, systems, processes and policies prior to proposal development. One or more HRG executives initiate prospective client selection utilizing Quality Standards and Measurement tools and resources. Extensive research, conducted by the HRG consortium, identifies criterion for success and profitability of potential projects. This criterion is undisputable based on the systems, processes and policies of the leading hospitality corporations with consistent performance over multiple preceding decades.

Our business, meeting, convention, travel and tourism experts provide the essential proposition for client selection by HRG-Hotel Division due to their extensive orientation, research, data and experience with premier hospitality providers and suppliers.

Hotel Division

The HRG-Hotel Division acclaimed experts acquired national and international credentials for their achievements within renowned:

  • Hotels & Resorts
  • Casino & Entertainment Conglomerates
  • Luxury Residential Entities
  • Luxury & Leisure Concierge Consortiums
  • Event Production & Management Companies
  • Meeting, Convention, Travel and Tourism Consortiums & Agencies
  • Culinary & Beverage Associations, Publications & Groups
  • Hotel Planning, Development & Management Consortiums, Associations, Foundations & Institutions
  • Restaurant Planning, Development & Management Groups, Consortiums, Associations, Publications, Foundations & Institutions
  • Catering Planning, Development & Management – Restaurant & Institutional Associations, Publications, Consortiums & Groups
  • Education, Training, Coaching, Counseling – Planning, Development, Production, Facilitation, Presentation & Evaluation Institutions, Associations, Foundations, Publications, Networks & Leadership Consortiums
  • Trade Associations, Advertising Agencies & Publications
  • Government Agencies
  • Financial Institutions & Agencies
Services

The HRG Hotel Division offers unique services beyond market studies, analysis and valuation services. The expertise our associates possess spans all real estate and consulting needs within the hospitality industry. Recognized global brands, industry associations, publications, institutions and alliance partners access our global resources and associates as futuristic hospitality authorities.

  • Consulting & Valuation – Development consulting, project management, Total Quality evaluations, reporting & consulting, franchise evaluations & reporting, management evaluations, union & non-union consulting & negotiation.
  • Asset Management & Operations Support – Comprehensive analysis & reporting, cost of current quality & quality improvement, error cause removal analysis, reporting & consulting.
  • Hotel, Resort & Gaming Management Support – Comprehensive evaluation, reporting & consulting for all departments detailing all Moments of Truth throughout the operation.
  • Human Resource Evaluation, Consulting & Development – Comprehensive service system & process analysis, recruitment, selection, orientation, training, management, coaching & counseling, advanced management & leadership evaluation, mentoring & support, crisis consulting & intervention, preferred employer consulting & development, cross training, incentive programs.
  • Supplier Alliance Development – Contract evaluation, consulting & reporting, quality requirement development, adherence agreement consulting, alliance partner program development.
  • Meeting & Convention Consulting & Management Support – Site inspection evaluation, reporting & consulting, supplier market evaluation, reporting & consulting.
  • VIP Concierge Valuation, Consulting & Development – Travel, sports, entertainment, business services, hospitality partnerships, celebrity alliance support services, cultural network programs.
  • Regional, National & International Sales & Marketing Consulting, Training & Support – PR & publicity program consulting & development
HRG Hotel Division Marketing

The strategic development of the marketing program, budget, timeline and calendar includes resources established since 1982 throughout the hospitality trade associations, publications, agencies, institutions, client alliance partnerships and marketing strategies developed by Marcia Bradley. Utilizing all resources for public relations, publicity, promotion and marketing, include trade show presentations, editorials, client/project selection & publicity agreements and government contracts.